NRI BANKING THROUGH EMAIL

Recently due to tech revolution it has been observed that peoples are feeling comfortable with IT platforms during their dealing with banks in which use of email for communication is most popular way to deal with the banks , here I suggest some do’s & don’ts while using email communication with the banks
 

Do’s

1                     Always send email to official ID of Bank / Branch available at Bank’s official website

2                    whenever you send any email to other than Bank / Branch ID then always mark CC to Branch / Bank official Id

3                    Whenever you require any Bank rule / charges details always ask your Bank to provide the same through email so that it can be used in future in case of dispute

4                    Always raise your complaint through email , in case you have directly talked to branch official then also send a mail quoting that communication

5                    Try to send regular emails to your Branch ( at least once in a month) , this will help your Branch to easily recognize you as NRI’s are not regular visitors of the Branch

6                    Whenever you get any message from your Branch regarding your account ,try to respond at the earliest otherwise Branch may stop your account which will result Cheque bounce events

 

 Don’ts

1                     never ask account balance through email, always make call to Bank / Branch officer

2                    never reveal your ID & Password in email messages even if Branch officer demand so

3                    never send any fund transfer instruction through email

4                    don’t use reply button , always start new message and type email id

5                    never open any attachment before 100% confirmation of genuineness of email 

 

For other details / queries, drop a mail at prashant.singh@sbi.co.in